Wim J.
We were refused check-in because the property listed the wrong check-in time in the Booking App, showing 23h00. A few hours before then, they messaged that check-in was already closed. We had to interrupt and reorganize our trip and book another hotel. Extremely annoying and unprofessional. We still haven’t received a refund, and the property is keeping the money even though this was their mistake. Unbelievable.
