Kvarntorgets Vandrarhem

The first room was dirty and uncomfortable. The bathroom had mould in the shower, hair on the floor, grime around the toilet and an unclean bin. The mattresses weren't clean, lamps were dusty, and the walls were badly damaged. There was no air conditioning, and the window couldn't be opened. At breakfast, a woman used the same gloves to refill food, clear dirty dishes and serve reception, which seemed unhygienic. The food was dull: the only good things were the pancakes, nearly empty Nutella, and classical music. The tea and jam jars and toaster were dirty too. The salad was wilted, the ham smelled, and the bananas and cucumber were old. It looked like the food had been prepared the day before, with condensation on the jars. You could tell cleanliness wasn't a priority. After we complained about the first room, they offered another one, but that had its own problems: a dirty bathroom shelf, a shower tap that kept dripping, a very small bathroom, curtains coming down, dusty lamps, stained sheets, old mattresses, and a window that only opened about 2 cm. We paid for two nights with breakfast but left after the first and found a cleaner hotel with a better breakfast, for a little more money. For a night and a disgusting breakfast, this place isn't worth it. Think carefully about where you spend your money. To be fair, after I complained, Booking customer care handled it professionally and compensated me for the disappointment. I was surprised that this worked, though I can understand that some people might like this style of accommodation.

The staff were the best part of the hotel. They were friendly and helpful with our booking problems, switched our room so our friends could be accommodated, and even gave us breakfast early once. The breakfast itself was good, with a decent choice. It's about a 25-minute walk to the centre, with bus stops nearby and nothing much interesting around. Some rooms don't have towels. Ours wasn't very clean, and during the week nobody cleaned it, emptied the bin or changed the towels. There was no window, and by the third day the air felt impossible to breathe, so we had to leave the door open to the hallway. It was noisy, but earplugs worked fine for me. Thanks to everyone working there.

The breakfast was tasty and had a good range, and the staff were kind. The rooms are cramped and windowless, which is a problem in hot weather. The bathroom light kept switching off for no clear reason. The shower was annoying too, you have to press the tap over and over because they limit the water.

The kind receptionist, clean shared areas and decent location were the few positives. The rooms are cramped, and without air circulation the air gets muggy and can be too hot or too cold. The shower timer seems to last only about 20 seconds, making it unnecessarily difficult to take a proper shower. I don't think the positive reviews are justified.