Repiska

We came to ski, relax, and recharge, but by the end of the week we felt sad and unwelcome. The building and location are fine, and the apartment was clean when we arrived, with a good location for skiing. Still, the service overshadowed those positives, and we wouldn’t return. For us, it was a two-star experience. The basics kept turning into a hassle. I asked for an extra pillow for each of us on arrival, since there were four guests. None came. I asked again the next day, then a third time, and we eventually got just two pillows. A receptionist during the first three days was pleasant and seemed to want to help, but there was a disconnect with housekeeping. Reception said cleaners had already brought two pillows when that hadn’t happened, leaving us feeling we had to insist and defend ourselves. After her shift rotation, another receptionist took over and was more negative and dismissive. Requests felt like a problem. Housekeeping seemed to happen only if we chased it. Even getting toilet paper took repeated requests and a long wait. Every small need was delayed, which was especially frustrating when we were trying to get to the slopes. Four days into the stay, one of us asked the barman for forks. He refused and directed us to the restaurant, which was closed. We were half-board guests, but basic cutlery shouldn’t depend on the room booked. Cups, forks, pillows, and toilet paper are basic things, not luxuries. On day five, we asked for replacement cups because the apartment had a kettle. The barman refused, and reception first said, “we don’t do that.” They eventually agreed to send cups after we explained again, but nothing arrived for 30 minutes, so I had to ask at reception again. We had only one tea bag in the room for four people for the whole stay. Dinner drinks were another surprise. Juice, water, and coffee were available at breakfast, but even water at dinner cost extra. This wasn’t clearly explained and seemed unreasonable for half-board guests. The spa was acceptable, though we were given what looked like bed sheets instead of proper towels. The food was okay, but standard and repetitive. The ski bus driver also upset us. I only asked whether it was the right bus because I didn’t want to take someone else’s place. There were buses 1 and 2, and guests signed up the night before. He replied, “Can you not read English?” It was rude and unnecessary. We had looked forward to the trip, so leaving disappointed and deflated was genuinely sad. This wasn’t about luxury or money. It was about basic hospitality and respect.