Port de Plaisance Resort, Trademark Collection by Wyndham

The website gives a VERY inaccurate picture of the place. There isn't a beach, the spa wasn't operating, and the pool is basically a plunge pool. The restaurant and bar on site were under renovation, too. Getting management to respond was pretty much impossible. The front desk could do a lot more to help guests. When I asked questions, they just stood there looking lost. Housekeeping was HORRIBLE. Rooms weren't cleaned unless I asked, and even then nobody came. Towels weren't replenished, and there were mosquitoes in the rooms. The hotel needs to address that, as well as the customer service. The two people who were genuinely pleasant and helpful were the bellhops, Daniel and "Ju Ju". They were always smiling. Maybe the front desk crew could pick up a thing or two from them. Given all this, I'd spend the extra money and stay at the Hilton.

A peaceful rest, a clean and fresh room, and a gorgeous view made this a wonderful stay. After traveling all over the world for years, I found real tranquility here. The management and staff all made me feel at home. Thank you, hotel port de plaisssance. My stay was 100/100, Mrs CHANCE. Keep up the good work, and see you soon.

The room was spacious and had a nice view, but the condition of the place soon spoiled that first impression. The curtains were coming down, the sofa was worn and nearly falling apart, and there was rust and sloppy paintwork in several spots. The kitchen hood had grease and mold on it. In the bathroom, the furniture and faucet were rusty and unhygienic, and the toilet didn't look properly cleaned when I arrived. Staff also felt unfriendly and unwelcoming. I felt like a burden, not a guest, throughout the stay. The room phone didn't work either, which added to the frustration. I stayed at Port de Plaisance Resort in Saint Martin, and it was a very disappointing experience. Despite the room's size and view, the poor upkeep, cleanliness, and basic hospitality mean I wouldn't return.

Ants were all over the hotel, and when we asked to move rooms, they refused. We also had no hot water and barely any water pressure for the entire stay, with no real help from staff. The staff were horribly rude. One was too busy getting drinks at the casino to do her job and help us. Now they've blocked us after we tried to send videos showing what happened. Even compensation wouldn't make up for how neglected we were. This was the worst experience I've ever had. I'd give it negative 10 stars if I could!