Baansukjai

The room was big, clean, and comfortable. The food was delicious, especially the kanom thuai.

🙁🙁🙁

What upset me most was how the owner handled the situation over LINE. We were told the person messaging us was the owner, and the replies felt rude and completely dismissive. When we arrived, only the housekeeper came out to greet us and apologize. The owner never did. It seemed as if they were happy to just refund us if we wouldn't accept the changed room. I was very disappointed. I had booked a deluxe room through Agoda because I wanted to stay in Amphawa by the canal, after seeing reviews on TikTok. I sent the booking details right after reserving and messaged again at 7 a.m. to confirm. The admin replied OK, and confirmed that the room was canal-side. Then, during our trip, a staff member called to say there had been a double booking and asked us to move to a room away from the canal. We weren't okay with that, and the replacement wasn't any better than what we'd booked. The staff member's only suggestion was to cancel on Agoda. The property is small, with rooms close together. When you open the door, another room is right there, and without a canal-side room it feels very cramped. Why go to Amphawa if you're not staying by the canal? About the resort's response to my correction: giving a customer a different room from the one advertised just means offering what's left that day, it doesn't solve the problem. Telling someone to cancel for a refund amounts to, "If you don't want it, don't bother. Find another resort nearby." That doesn't help customers, who could have just walked in. Why book ahead at all? The LINE replies showed no consideration for the customer. They should learn how to handle bookings and speak to customers, and train the housekeeping staff too. Other resorts should be consulted on how to deal with their own mistakes. Taking a booking through Agoda and then suddenly canceling it or changing the room like this is unacceptable. If they can't manage Agoda bookings, they shouldn't seek customers there.