Phu Dahla Residences

Our room was clean, the mattresses and pillows were comfortable, and the staff were friendly. We liked the location, and overall had a good stay at Phu Dhala Residences. The AC was a little noisy, but we got used to it after the first night. The service was the main drawback. During our seven days, the room was properly cleaned only twice, even though we were told on arrival it would be done daily. It seemed like they didn’t have enough staff.

We were happy to choose Phu Dahla Residences again. On this trip we came with friends and booked a smaller room, and everything was as good as we expected. The first time, we stayed with family in a Family Room. It was very spacious and comfortable, with two bedrooms and two bathrooms.

The reception staff were rude, unhelpful, and highly incompetent, and the reception also closes, which is unacceptable. The building sits between two construction sites, and although it looks close on the map, getting around on foot is very inconvenient. The room smelled unpleasant and was poorly cleaned. On the first day I had to ask twice for cleaning: first because of a strong sewage smell and human hair all over the room, then because I found three packets of MARIJUANA in the wardrobe. That says plenty about the hygiene and control here. The interior is old and badly damaged. The parquet floor is ruined, with sharp edges sticking up. The bathroom has been renovated, but the shower is tiny, about 50x50 cm, and shelves inside make it even less comfortable. There was no hand towel, bathroom amenities set, or extra pillow. The old AC barely worked. The whole experience was scandalous.

I stayed at Phu Dhahla Residences from July 26 through August, booked via Airbnb, and it was an absolute nightmare. I’m writing to warn future travellers. I believe this place should not be listed on Airbnb, Booking.com, or other reputable platforms. They fake Google reviews to boost SEO, which is disgusting. The AC was a serious concern: one unit was completely broken, and the others had visible black mold and thick dust inside the vents. This felt like a direct health risk, not a minor hygiene issue. The advertised amenities were misleading or missing. There was no washing machine, despite what I expected and what the front desk referenced. Kitchen utensils were only available if requested and paid for. Refillable toiletries were provided only at check-in, with extra charges for anything else. Cleaning and towel changes cost extra without clear disclosure. One AC didn’t work, and the advertised restaurant and room service weren’t operating. The host misrepresented what was available, with key amenities missing or behind unexpected fees. The host also demanded cash off-platform for electricity and gas, without clearly disclosing this before arrival. It appeared only in a vague footnote deep in the listing after we’d booked. We were forced to pay 13,000 Bhat for one month of gas and electricity, which was absurd. I consider this a violation of Airbnb’s rules that removed guest protections and opened the door to exploitation. I have documented the mold, broken AC, misleading descriptions, and messages about the charges with photos. I’m in the process of filing a formal complaint with Airbnb and a health and consumer safety complaint with Thai authorities, and asking for the listing to be permanently removed from Airbnb and other booking platforms. This is not a safe, clean, or honest property, and it’s being marketed as something it isn’t. There are better and safer options in Thailand. Avoid Phu Dhahla Residences at all costs.