The Heritage Baan Silom Hotel

The location is the strongest point, right by the BTS station and handy for getting around Bangkok. The room itself was average and felt quite dated in terms of upkeep. Since the price is low, you get what you pay for. I was on the second floor, with the air conditioner's outside motor right beside my window. It ran noisily all night, and street traffic was loud too. I could hear every car and motorcycle because the windows barely block any sound. If you're sensitive to noise, that would be unbearable. I asked reception to move me, but the staff member said the hotel was full. Yet I could find a room online for that same night. There was only one worker on duty overnight, and even after I pointed out the online availability, he kept saying there were no rooms. He also wouldn't let me speak to a manager, saying he was the only person there. I got no sleep. The service was extremely poor, and while this feels like a 3-star hotel rather than a 5-star one, I still expect reasonable service at a 3-star place. What I experienced was unacceptable. I wouldn't recommend it if noise, cleanliness, or maintenance matter to you.