Dave J.
We booked through Booking.com and were really disappointed. As soon as we arrived, it was clear that this was someone’s home. There were personal belongings everywhere, plus old shampoo bottles and condiments in the cupboards, which made the place uncomfortable. There was no water from the taps or shower. We told the manager, only to find out he already knew it had all been turned off. The big TV had no channels either, presumably because the owner hadn’t paid the bill. We reported that too. The manager said he’d call someone to look at it, but didn’t know when they’d come. I complained to Booking.com. They were polite, but only arranged for us to stay one night instead of three. We were charged the full price for that, and I noticed an extra 350 baht cleaning charge. That seemed very strange when we hadn’t unpacked or showered, just slept in the bed and left first thing in the morning. I rarely complain, but I think it’s only fair to warn others so they don’t make the same mistake we did.
