Haad Yao Bayview Resort & Spa

I’d been coming here regularly for about three years, often staying one to three months at a time. I used to love the hotel and recommend it, but this visit changed my mind completely. I paid for 26 nights and left with 11 nights still unused because I couldn’t take the situation anymore. Nine of the 15 nights I stayed had serious noise problems. Different guests repeatedly made noise late at night: groups and individuals talked outside, played music, had phone or video calls, slammed doors, and ignored quiet hours. When I tried speaking to them, they ignored me, laughed, or treated me disrespectfully. It left me feeling uncomfortable and unsafe. I reported the noise to reception several times, but nothing lasted. I was told there wasn’t much they could do because the guests kept changing. I changed rooms once and was offered other rooms later, but they were all in areas where I could expect the same nighttime noise. Some of my suggestions and messages were partly ignored. Several WhatsApp messages about the noise and requests to change rooms weren’t even read or answered. I know noise can come from guests, but a hotel should still enforce basic nighttime rules when the same issue keeps happening. When I finally said I couldn’t stay in those conditions, I was told nothing could be done and a refund wasn’t possible. I understand refunds usually aren’t given, but I wasn’t leaving because my plans changed. The hotel hadn’t provided restful nights or handled the repeated problem properly, so I think some goodwill toward a long-term guest would have been appropriate. Nine disturbed nights out of 15 is unacceptable. I also tried to contact management directly and was ignored there too. I can’t recommend this hotel to anyone who cares about sleep, peace, and professional guest management. PS: I had other concerns too, including room and safety issues, but I haven’t listed them here because my main point is the nighttime noise. I entered them below.

Our three nights there were fine, and the reception women were helpful, just doing their jobs. The resort is old, set beside a beautiful beach, but the water isn’t good for swimming because of all the rocks and large sea urchins. Other places are quite far away, so you need transport. The rooms are old but comfortable, and the price felt a little high for this kind of accommodation. Breakfast was okay with a few choices, though not much variety. We got sick from the air conditioning, which probably needs cleaning and servicing.

Thanks to U and Min at reception for their friendly service. The room was big, with a great beach view, an okay bed, and a hot shower. It isn’t new, but the price felt fair for what we got. Wifi was sometimes weak. It may be difficult for older people because the hotel is on a hill, with lots of high steps.

The location is wonderful, but the service was the worst I’ve had in Thailand. We went to Bayview Resort because the other beach bars and restaurants were nicely busy. I was already a bit suspicious when only seven guests were in the bar and restaurant. I pointed to a table about three meters from the bar, where we could face the sunset, and asked if we could sit there. Four staff members didn’t greet us, smile, or pay attention. They kept looking at their phones, papers, or whatever they were doing. Usually Thai people are world leaders in service and make you feel very welcome, so this was striking. After a few minutes I went to the bar to ask for a menu. It took a couple more minutes to get one, then the waitress went back to the bar without greeting or welcoming us. She seemed like she didn’t want us there, and it killed the mood. We waited another ten minutes, but nobody came to take our order. We left and won’t return.