Haad Kaew Resort

The bell boy was the only one who seemed to care about service. He helped me to my room and was there when I left, so I gave him 1000B in front of the other staff to show that a good attitude and work ethic pay off. The rest of the stay was full of failures. There were plenty of staff, but apart from one man they seemed lazy and inattentive, spending time on makeup or their phones. Reception also seemed more focused on doing nothing than helping guests. Even with only four guests and six staff at breakfast, they barely noticed anyone and mostly chatted among themselves. On the first morning, the sparse menu had no orange juice, so fruit, the only other option, was what I got. The fried eggs were so undercooked I worried they could be a safe haven for salmonella or listeria. The second morning, I had to wake a woman who was absorbed in her phone. She didn't show me the menu, just asked, 'you want eggs?' There were two other choices, including soup. I asked for the menu and sat down to wait. I was the only guest, with five staff around, and it wasn't busy. I asked for orange juice again and was told there was only fruit. I finally told them in harsh language that this attitude wasn't acceptable anymore. There's a 7-eleven 2 km from the hotel. Somehow, after they went away, I had orange juice within two minutes. It was lazy, uncaring and unprofessional not to keep even a small supply, or to bother getting more when it ran out. And this is a 4* hotel, right? I was even joined in the shower by a cockcroach.