Casa De Levii Ssii Hotel Oludenii Z

We had a terrible stay, and I would strongly advise against booking here. The breakfast was decent and the restaurant staff were lovely, but that didn’t make up for the way the hotel treated us. Several times our key cards stopped working and we couldn’t get into our rooms. One bed was detached from the wall, with wires sticking out. They moved us to an attic room, then tried to make us feel lucky and grateful to be there. The main problem was a payment dispute over two rooms we’d booked for three people. Each room was meant for two, and we paid the full price for both. The hotel staff claimed we had booked incorrectly and that their system charged by person rather than by room, though that rule wasn’t stated anywhere. They demanded another full amount for the single guest. We’ve booked multiple rooms through one account plenty of times elsewhere without any trouble. On check-in day, the receptionist said nothing about a problem and let us in. At 1 a.m., while we were asleep, a call woke us and demanded we come to reception. A young male employee then said he understood and we owed nothing extra. At 7 a.m. another call woke us, and the same employee rudely demanded more money. We also found threatening WhatsApp messages from the administration sent at 4 a.m. We checked the prices ourselves: even if we’d booked the rooms separately on different devices, the total would have been exactly what we’d already paid. They blamed us and Booking.com. Booking.com support agreed to cancel the transaction if the hotel confirmed a penalty-free cancellation, so we could rebook under the hotel’s supposed rules. The hotel refused and kept saying we had to pay again. Their ultimatum was that either we paid the amount they demanded or our friend, whose separate room we’d already paid for, couldn’t stay or use hotel services. Booking.com representatives tried repeatedly to reach the hotel, but it wouldn’t answer. The way staff spoke to us was incredibly rude. The manager kept hiding in a back room, coming out now and then to shrug. They treated us as if we were criminals trying to put three people into one room, even though we had deliberately booked two rooms to avoid that. We still have screenshots, receipts and recordings, so accusations that we made mistakes or behaved badly won’t work. Afterwards, management offered to return the money they had taken if we removed this review, which might explain the mostly positive ratings. They seemed surprised when we refused to delete it and offered only to update it. We were told we’d get the money back only if the review disappeared. We still haven’t received an apology.