Dahua Hotel

The hotel's location worked well for us: a small local street leads to Keelung's Sankeng train station, about a five-minute walk away. Nanrong Road is nearby, with local bus stops, and the Maritime Plaza is also close. Our first night was badly disrupted by noise from the neighboring room. Around midnight, we heard loud talking, furniture being moved, and banging. We called reception right away and they acknowledged the complaint, but it continued until around 2 a.m. We called a second time and were told someone would handle it. The noise finally stopped around 2:30. We struggled to fall asleep and got only about two hours of sleep that night. When we spoke with the manager the next day, he said staff had called or knocked on the neighbors' door, and that was all they could do. He explained that the hotel's soundproofing wasn't as good as that of high-class hotels. The bigger problem for us was how the long disturbance during quiet hours was handled. This went beyond ordinary hotel noise, and calls or knocking didn't resolve it for hours. The manager's response felt somewhat dismissive and unprofessional. He didn't apologize or offer any compensation, or otherwise acknowledge how badly the night had affected us. Our room had a window that opened, but no screen, so mosquitoes got in when we opened it. Also, when two people shared the bed, one person's movement carried across the mattress whenever they turned over. That lack of motion isolation seriously disturbed the other person's sleep.