Howard Civil Service International House

The building still feels sturdy and well made, and the bed was comfortable with nice-quality linens. The carpet is especially in need of a cosmetic refresh, though the rooms generally could use one. Staff rarely smiled and weren’t especially friendly, except for the lovely people clearing the breakfast tables. They weren’t hostile, just not warm. There’s a slight feel of a big Soviet hotel from the 80s, which isn’t necessarily bad, but you notice it. All in all, it was okay.

The staff were kind and helpful, and the room was neat, clean, and bigger than I expected. Everything was fine, though it’s a bit far from the MRT. This place exceeded my expectations.

I’d give this a 4 at most. The location and amenities are just okay, and I don’t understand the five-star rating. There’s no heater in the room. At check-in, I was told they only switch it on in winter if the temperature falls below 10 Celsius, which seems ridiculous. I had to wear a sweater indoors. The pillows smelled bad, and even after I had them replaced, the new ones had the same smell. Calling this a five-star hotel feels misleading.

The setting was pleasant, and the staff were courteous during my five-day stay. It’s also set up well for conferences and training, with comfortable facilities and a professional environment. I had a very good experience and would gladly recommend it both for accommodation and official events.