Tarek M.
Internet problems kept costing me business opportunities, and there was no connection at all during my last two nights. The issue had been known for a long time, so I had arranged to use my own internet. Cleaning days also switched from Saturday to Friday without guests being told, and the kitchen plumbing wasn't working. I reported it to reception, but nothing was done. I tried calling and texting several times and got no reply. I'd considered the owner like family and recommended the place to friends, so being ignored when I fell sick was upsetting. I was also surprised to be asked for extra payment. At checkout, there was even talk of reporting me to the police. That doesn't seem like a good way to handle customers or run a business. I appreciated Sharon and the new staff member, who were polite, professional, and helpful. Despite the difficulties at the end, I wish the business well. I don't want to share our text because our friendship is still part of it. The owner only seems to care about money and has no respect for customers. The internet is terrible, and the receptionist, Melon, is rude and unprofessional. She argues about money, speaks to guests as if they are nothing, and doesn't care about their problems. I've been there a long time and paid on time, even though she clearly can't manage the place properly. Overall, a very bad experience. I will never stay there again. Thank you again for hosting me. It was a great stay overall, and I appreciated the time I spent there.
