Marygreen Manor Hotel

The food was delicious throughout all three days of our hotel stay, and the New Year's Eve dinner was especially outstanding. In the restaurant, Mr Vivek and the Spanish waiter whose name we didn’t get were so pleasant and friendly. They couldn’t do enough for us. Excellent service.

We raised the seating issue with reception the following day, and were told that manager Yusuf would call. No call came. When I rang again that evening, Claire told us we should stipulate next time that we wanted the Tudor. I reminded her that the tea is advertised as being there. She said there had been a large lunch sitting in the Tudor, but didn’t seem to understand how frustrating the seating and atmosphere had been. She gave that reason quickly and hung up. The service was poor, and they showed no interest in improving things. We had booked afternoon tea for two on 17th Jan at the Tudor restaurant, but were instead seated somewhere else, in a cramped area next to the bar. The setting felt completely mismatched, with none of the atmosphere you’d expect for afternoon tea.

For our mum’s 80th birthday, we booked a celebration afternoon tea as a present. We asked about dairy and sugar intolerances, but were told nothing could be changed. We then requested a more savoury option, though that still included cakes, and chose it because there was no other option for two of us. The savoury food was awful, greasy, cheap fish fingers served as a portion. There was nothing celebratory about eating it. A dreadful place, with no options for dietary intolerances.

My mum said the afternoon tea was nice, but the way she was treated took the shine off it. The food itself was fantastic, with freshly baked cakes, and she and her friends enjoyed it as a Christmas present from me. The arrival service was shocking. When I booked the Champagne afternoon tea, nobody told me Mum needed a reference number. Her name was on the expected guest list, but the manager made a scene at the table because she didn’t have the number. The group said people were staring, especially because the manager was hostile. She demanded that I be called, then kept interrupting while I tried to explain. I had to ask her to let me finish, as she was talking over me and suggesting I hadn’t booked the vouchers. She gave me the wrong reference to search for in my emails, so I couldn’t find the receipt at first. I offered to find the booking date on my bank statement, but she said that wouldn’t be enough. When I finally found the code, she didn’t apologise. It was poor leadership from a manager, particularly one representing Mary Green Manor.