Premier Inn Glasgow - Cumbernauld

Lucy at reception gave me a lovely welcome after a really long day. Getting into the hotel was fine despite the major reconstruction work. The room was clean, warm and comfortable. The corridors and stairwells could do with a tidy up and a facelift, but it was a decent place to stay.

My room was clean, but the bathroom was tiny, and I think larger people would struggle to get around the door. There were no decaffeinated drinks, and only two of each item despite the room description and price being for a "triple". I also wasn't told when booking that the restaurant was closed because of the work, so I had to ask reception about breakfast the next morning before an early start to another long day. The car park made me feel unsafe as a woman travelling alone. It was full of white vans, and when I got back from a long day of driving and work at 11pm, I had to cross the dark car park from the far end and pass a group of men smoking at the bottom of the entry ramp. A few spaces reserved for solo female guests in the lit area near the entrance would help. I don't recommend this hotel, and I'll remove it from my employer's list when I get back to the office.

The rooms were generally nice, the staff were pleasant and the half board food was good, but I wouldn't stay here again because of the heat. It was 14° outside and 25.5° in the room, with no way to cool it down. The window only opened a little, and the staff couldn't help. The fan was really dusty and the circulation unit was broken. I contacted the hotel afterwards and got no reply. In the morning it was still 24.5° inside, even with the window open and the temperature outside below 10°.

Nikki at reception really made me feel at home as soon as I arrived. She was friendly, welcoming and professional, and went out of her way to make the stay feel perfect. I had a fantastic stay at Premier Inn Cumberland, with outstanding service from the moment I got there.