Cove Landmark Pinnacle

Cove’s serviced apartments are in Canary Wharf, in London’s Docklands. The area feels peaceful despite the skyscrapers, with waterfront views and riverside paths for walks. Shops, cafés, and restaurants are all around. It’s a clean, comfortable, modern area, and the Jubilee and Elizabeth lines make getting around London quick and easy. Seems suitable for either a short visit or a longer stay.

The rooms were clean, nicely equipped, and had great views over Canary Wharf. Staff at reception were friendly, and our recent stay was pleasant overall. The noisy MVHR unit kept us awake through the night, though, which was the one downside. Breakfast was included and came from the small café downstairs. It was basic and cold, and we waited a long time despite being the only people eating. I wouldn’t have been happy paying extra for it.

For two weeks of work in Canary Wharf, this one-bedroom apartment with an interior balcony was a comfortable, relaxing place to call home. It had everything I needed. There’s a Tesco just around the corner, though you’ll need to buy basics like coffee, salt, and pepper yourself. Depending on how long you stay, that may not be an issue. I often took the Clipper to and from work in the city centre. It’s right around the corner from The Cove and made for a fun commute. I would’ve liked housekeeping more often than once a week, but I understand costs have to be managed to keep the price where it is.

I expected much better from a Landmark-managed property. The poor communication, broken promises, and lack of follow-up made this one of my worst accommodation experiences. The final problem was having no hot water one January night. Staff kept saying it would be fixed “shortly,” then gave us one time after another: 3-4 a.m., 10 a.m., then the afternoon. Nearly 24 hours later they said it was fixed, but the water was still freezing. They told us hot water needed time to travel through the building and asked us to wait longer. It was unacceptable in winter and still wasn’t properly resolved. The room arrangements were also a mess. My agency said I could pay in advance to reserve my preferred layout. I visited a month beforehand, viewed several layouts, chose a room type, and called more than once to confirm. On move-in day, they said they couldn’t provide it because of “full booking.” The manager on duty was dismissive and unhelpful, seeming more interested in leaving than fixing things. We arrived around 5 p.m., after check-in time, only to be told the cleaners had forgotten the apartment. We waited 45 minutes while they cleaned, then had to keep chasing staff because nobody told us when it was ready. A few days later, the living room heater didn’t work. Two maintenance staff checked it but couldn’t fix it, so we got a portable electric heater and were promised a repair the next day. No one came back or followed up. The cleaning information was just as confusing. During the viewing I was told it would be weekly; after moving in, I was told the contract included only monthly cleaning and extra cleaning cost £60. A month later, when I asked for the first cleaning, I was suddenly told weekly cleaning was included for free. This place seems poorly managed, and I’d strongly advise people to think twice before booking.