Montcalm Marble Arch Townhouse
About this property
Popular facilities
See all facilitiesGood to know
- Check-in
- From 15:00
- Check-out
- Until 11:00
- Accessibility
- Wheelchair accessible
- Luggage storage
- Available
- Room types
- 3
Room Information
Rooms
1 / 3 Room STANDARD
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1 / 1 FAMILY ROOM STANDARD
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1 / 1 STUDIO STANDARD
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Guest reviews
Recent reviews shared by hotel guests
Nia B.
I came back today to make a booking after a staff member showed me several rooms yesterday and I agreed to return. Instead, they took my payment and gave me a different room from the one we had discussed. When I asked for the room I’d been shown, I was told it was no longer available. I also asked if I could pay extra to upgrade to something suitable, but they said that wasn’t possible. I’d explained that I’m disabled and need a larger bed and enough space for comfort and accessibility. The room I was given doesn’t meet those needs, and no suitable alternative was offered. I also wasn’t asked to sign or agree to any terms and conditions when I paid. As I tried to sort this out calmly on site, I was told I couldn’t sit in reception while writing this complaint, which made an already upsetting situation worse. I travelled from Manchester specifically to stay here because of what the staff member showed and assured me yesterday. I could have chosen plenty of other hotels, but relied on what I was told. I’m asking for this to be resolved immediately with a full refund. If it isn’t, I’ll escalate the complaint through an Alternative Dispute Resolution (ADR) body, the relevant UK hotel regulatory and consumer authorities, and Trading Standards. I’ll also report the failure to make reasonable adjustments for a disabled guest under the Equality Act 2010.

Clara D.
Being a short walk from Marble Arch Underground Station made it easy to get around London, and after long days out we were glad to be just a quick tube ride from our room. Supermarkets and plenty of nice places to eat were close by too, handy for grabbing snacks, drinks or an easy dinner when we were tired. The room was clean and comfortable, just what we needed as a cosy place to recharge. It isn’t flashy, and that’s part of its charm. The welcome felt warm and genuine from the start, and check-in was straightforward, so we felt looked after right away. We’d happily come back and recommend it to anyone after a comfortable place in a great London location.
Mateo R.
The staff were really friendly and helpful, and everything was clean and ready for us. There are staff on site 24 hours, which was good. The location is amazing, close to a couple of stations, shops, services and bars open late. Definitely recommend it, and I’d stay again. The rooms were just okay. The shared toilet was right by my room, which wasn’t the best, and I had to carry my clean and dirty things and towel up and down because the shared shower was upstairs. The shower itself was tiny.
Lena H.
I’d read some mixed reviews before arriving, but the Marble Arch Inn turned out to be clean and really well located. It’s a simple, comfortable place to rest, and I had a very pleasant stay. I’d happily return.
Burak T.
It’s clean, the staff are kind, and the location is excellent. You’re right at the edge of the better and less appealing parts of central London, so it’s convenient but has an interesting feel. The building does feel outdated, though, with no elevator or air conditioning. Still a solid option if location matters more to you than modern comforts.
Amenities
Everything available at this property
General Services
10 available- Total number of rooms
- hotel
- 24 Hour Reception
- Check In Hour
- Check Out Hour
- Laundry service
- Newspapers
- Luggage room
- Clothes dryer
- Non Smoking Establishment
Accessibility
1 available- Wheelchair Accessible
Internet
1 available- Wi Fi
What's nearby
Explore attractions, restaurants and transport around the hotel
179 m 2 min walk
226 m 3 min walk
927 m 12 min walk
22 m 1 min walk
Attractions
20- Hyde Park927 m 12 min walk
- Buckingham Palace2.0 km 25 min walk
- Victoria and Albert Museum2.2 km 28 min walk
- St James's Park2.2 km 28 min walk
- London Zoo2.3 km 28 min walk
Restaurants
20- The Grill at the Montcalm22 m 1 min walk
- Sixtyone22 m 1 min walk
- Lilli by Akira Back34 m 1 min walk
- Hankies37 m 1 min walk
- The Crescent Restaurant & Lounge43 m 1 min walk
Transit
20- London City AirportAirport14.8 km
- London Heathrow AirportAirport21.3 km
- Marble Arch / Edgware RoadBus179 m 2 min walk
- Marble Arch Station / Edgware RoadBus192 m 2 min walk
- George StreetBus224 m 3 min walk

Stay rules
Important conditions for your stay
