Hotels in LONDON, GB
Novotel London Excel
About this property
With a stay at Novotel London ExCeL in London (Docklands), you'll be within a 5-minute walk of ExCeL Exhibition Centre and Royal Victoria Bridge. This upscale hotel is 0. 2 mi (0. 3 km) from IFS Cloud Royal Docks Station and 0. 3 mi (0. 5 km) from The Crystal. This hotel also features complimentary wireless internet access, concierge services, and a television in a common area. Make yourself at home in one of the 257 guestrooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks. Stop by the hotel's restaurant, Upper Deck, for lunch or dinner. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 10 AM for a fee. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in London? This hotel has 4532 square feet (421 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite. Distances are displayed to the nearest 0. 1 mile and kilometer. ExCeL Exhibition Centre - 0. 2 km / 0.
Popular facilities
See all facilitiesGood to know
- Check-in
- From 15:00
- Check-out
- Until 12:00
- Parking
- Available for a fee
- Accessibility
- Wheelchair accessible
- Luggage storage
- Available
- Room types
- 4
Room Information
Rooms
1 / 6 Standard room with 1 Queen size bed + convertible sofa
- 25 m2
- 1 x Sofa bed, 1 x Queen-size bed 150-154 width
- Number of bedrooms: 1
- Cot on demand
- Wi-fi
- Terrace
- Safe
- Central heating
- Individually adjustable air conditioning
- Centrally regulated air conditioning
- Carpeted floors
- Ironing set
- Tea and coffee making facilities
- Minibar
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1 / 5 Executive Premium Room with queen-size bed
- 25 m2
- 1 x Queen-size bed 150-154 width
- Number of bedrooms: 1
- Wi-fi
- Terrace
- Safe
- Central heating
- Individually adjustable air conditioning
- Centrally regulated air conditioning
- Carpeted floors
- Ironing set
- Tea and coffee making facilities
- Minibar
- Radio
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1 / 5 Standard room with 1 Queen size bed
- 25 m2
- 1 x Queen-size bed 150-154 width
- Individually adjustable air conditioning
- Centrally regulated air conditioning
- Carpeted floors
- Ironing set
- Bathroom
- Shower
- Bathtub
- Hairdryer
- Direct dial telephone
- TV
- Radio
- Minibar
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1 / 4 DOUBLE QUEEN SIZE BED
- 25 m2
- 1 x Queen-size bed 150-154 width
- Centrally regulated air conditioning
- Carpeted floors
- Ironing set
- Tea and coffee making facilities
- Minibar
- Radio
- TV
- Direct dial telephone
- Hairdryer
- Bathtub
- Shower
- Bathroom
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Guest reviews
Recent reviews shared by hotel guests
Guest Rating
9/10
Excellent Featured review
Olga M.
10/10
On both of my stays, Rhys made everything run smoothly and made me feel valued. He’s professional, attentive, and genuinely warm, and his service is outstanding. He’s a real asset to the hotel. I’ve stayed here twice for 2-3 days each time, and the experience has been consistently great. The rooms were immaculate, comfortable, and thoughtfully prepared. Breakfast had lots of fresh, well-prepared options. The sauna and steam rooms were clean and perfectly maintained too. It’s rare to find this kind of consistency, and I’ll definitely return. I’d highly recommend it for quality, comfort, and excellent service.
Jade F.
10/10
Catherine and the entire team looked after us so well, and we loved every minute. We’ll definitely stay here more often. It was our first time at Novotel, and as frequent visitors to London, we thought it was one of our best hotel experiences. We arrived a few hours early just hoping to leave our luggage, but Catherine warmly welcomed us and arranged check-in three hours ahead of schedule. She also offered a complimentary drink and enrolled us in the ALL Accor points scheme. The room was spotless, the facilities were excellent, and we enjoyed a couple of drinks on the balcony with fantastic views. The location was really convenient, with the cable cars and Custom House station just a few minutes’ walk away, which suited our busy schedule.
Evan P.
10/10
Breakfast was excellent, and Carlos brought such a sunny, positive energy to it. We also really enjoyed dinner at the Upper Deck. The food was delicious, and Klea and Giovanni were attentive, professional waiters throughout our stay. Our room was lovely too, though we had a small TV problem. Maintenance responded quickly and sorted it out efficiently. Fouziha gave us a warm, helpful welcome from the moment we arrived. We had a great time at the Novotel London Excel and would come back.
Naomi S.
10/10
I spent six days there, and my room stayed clean and comfortable throughout. Breakfast was delicious, and Auriez and Itore at the café made it especially pleasant. Their warm, attentive service each morning made me feel well looked after. They clearly care about helping guests feel comfortable and happy.
Aisha K.
10/10
Marco took especially good care of us, and everyone on the staff was welcoming and helpful. I come to Novotel London each year for an event at the Excel Centre, and being an easy walk from the convention center makes a packed schedule much easier. The food is another plus when there's little time to find somewhere else to eat. I particularly like the fish and chips, and the breakfast bar is thoughtfully put together. This time, they even had honeycomb, which was a nice touch.
Amenities
Everything available at this property
60 Facilities
General Services
38 available- Total number of rooms
- Number of floors (main building)
- Executive rooms
- hotel
- American Express
- JCB
- Diners Club
- MasterCard
- Visa
- Maestro
- Electric vehicle charging station
- 24 Hour Reception
- Check In Hour
- Check Out Hour
- Mobile phone coverage
- Room service
- Laundry service
- Multilingual staff
- 24 Hour Security
- Bellboy service
- Air conditioning in public areas
- Smoke detector
- Hotel safe
- Currency exchange facilities
- Cloakroom
- Lift access
- Terrace
- Concierge
- Newspapers
- Luggage room
- Clothes dryer
- Café
- Non Smoking Area
- Highchairs
- Banquet hall
- Photocopier
- Game room
- Green Key (FEE)
Accessibility
2 available- Accessible rooms
- Wheelchair Accessible
Internet
1 available- Wi Fi
Parking
1 available- Car park
Meals
7 available- Bar
- Restaurant
- Air conditioning in Restaurant
- Breakfast
- Breakfast buffet
- Buffet lunch
- À la carte lunch
Business Services
4 available- Conference room
- Meeting room
- Business centre
- Fax
Sports
2 available- Bicycle storage
- Gym
Children
2 available- Babysitting service
- Children playground
Room Amenities
3 available- Connecting rooms
- Towels and bed linen
- TV lounge
What's nearby
Explore attractions, restaurants and transport around the hotel
60 places nearby
Closest Bus ExCel Exhibition Centre
221 m 3 min walk
Closest Train Custom House
288 m 4 min walk
Top attraction nearbyGreenwich Park
3.7 km
Dining nearby 20 Restaurants
34 m 1 min walk
Attractions
20- Greenwich Park3.7 km
- Tower Bridge6.8 km
- Tower of London6.8 km
- The Shard7.6 km
- London Bridge7.7 km
Restaurants
20- The Upper Deck Bar34 m 1 min walk
- Airline Cafe77 m 1 min walk
- 8slices Pizzeria80 m 1 min walk
- Marina Grill & Restaurant109 m 1 min walk
- Warehouse K115 m 1 min walk
Transit
20- London City AirportAirport2.1 km
- London Heathrow AirportAirport33.6 km
- ExCel Exhibition CentreBus221 m 3 min walk
- Bridgeland RoadBus228 m 3 min walk
- Victoria Dock Road / Custom House StationBus266 m 3 min walk
Stay rules
Important conditions for your stay
Check-in15:00 – 05:00Front desk timing
Check-out12:00Departure timing
