Radisson Blu Edwardian Bond Street Hotel

I spent most of a week here, starting with work and then staying through the weekend with my family. It worked well for both. The hotel is right by the Elizabeth lane, and the Marylebone Lane exit comes out next to it, so getting to and from Heathrow was easy. Janvi was amazing with our precocious six-year-old at breakfast. Vivek and the rest of the team were very helpful with changes to my reservation and advice on the best way to handle them.

The location is brilliant, and we had a spacious, clean room and tasty breakfast at the Radisson Blu. Kidist and Vivek were friendly and helpful while serving us in the morning. The one letdown was the TV, which didn’t work. Reception said the servers were down, which couldn’t be helped, but it was a shame.

Arun and Asad at reception made our stay much better. They welcomed us warmly from the start, with smiles and real professionalism. Their attentiveness and willingness to help made the atmosphere comfortable, and they handled every interaction courteously and efficiently. They’re among the best front desk staff I’ve come across, and their service left a lasting good impression of the hotel.

The rooms are clean and comfortable, and the hotel is in a great location, but several things in mine didn’t work when I arrived: the fridge, TV and phone. I reported them to reception and was told maintenance would come, but had to return to the desk when nobody showed up. The fridge was eventually fixed, while the TV and phone stayed out of order for the rest of my stay. Reception seemed superficially helpful, but didn’t appear keen to resolve the problems I and other guests were having, and blamed IT issues instead.