St George's Hotel Wembley

The staff were friendly enough, but management was nowhere to be seen. We raised all the problems and followed up with many emails and calls, but got a talk-to-the-hand response. The manager remained invisible. We barely slept. The room had awful noise insulation, and a humming sound in the walls went on all night like torture. It wasn’t the air conditioning; we switched that off. The in-room fridge also made noise. Mattresses were uncomfortable, facilities were very poor, and breakfast was so low quality it was nearly inedible. They call this a four-star hotel, which is laughable. Even one star would be a stretch. Don’t stay here.

We paid €257 per night for three nights at hotel St George Wembley during the busy period for a concert and football game, and left a £50 deposit at check-in. At that price, I expected cleanliness and something luxurious. Our room was run-down, neglected, and dirty. The covers and sheets were unclean, the carpet was filthy and stained, the furniture was old and damaged, and the bathroom toiletries shelf looked almost moldy. I took photos soon after entering the room, just after our 5 p.m. check-in, and attached them as evidence. I tried to contact the hotel directly by email but got no reply. I’d like someone to take action about the room, and I’d be happy to send the photos to show its condition.

The full English was the letdown. It tasted like it had been cooked in old oil. Everything else was very nice: a spacious room with plenty of amenities, friendly staff, and a central spot near lots of shops and entertainment. I’d definitely stay again.

It was so hot in the room, about 29°C, and there was no way to turn the lights off. The place felt like a pressure cooker, the closet looked ready to fall off after one sneeze, and the carpet was covered in stains. If you want to be near the stadium, this isn’t the place. Better off going home.