Red Roof Inn Akron

The young woman at the desk was friendly and professional. I usually stay with Red Roof because I travel with my dog, and I bring clean covers to protect the bed. I couldn't find a place on I 80 East, so the app pointed me to Akron. The room was larger than the ones I usually get, since I prefer a king bed, and it was reasonably clean with a nice bathroom counter. Still, it felt expensive for what it offered. There was a lingering cigarette smell despite it being listed as nonsmoking, possibly from a previous guest or the ventilation. The refrigerator gasket wouldn't seal the door, so the mini fridge seemed to run most of the night.

The best part was that there were no bed bugs. The furniture and fixtures looked new, and this room might have been nice if it had been clean. I’d bring a blanket, since there was only a sheet on the bed. The bathroom door had feces smeared in several places when we got back from dinner, and there was more on the entry door, plus a pile of cat poop between the bed and nightstand. Earlier, the first room had looked nice but reeked of cat urine, so the front desk kindly moved us. In the second room, I initially thought Shawna had missed some dirt while vacuuming, but it soon became obvious that the floor hadn’t been swept or vacuumed at all. There was food and dirt everywhere, long hair all over the shower walls, a wad of spit and phlegm on the curtain, and snot smeared on the wall. My husband reported it while we were heading out for dinner, and I appreciated that they offered to clean the room. It looked much better afterward, except for the feces. The check-in waiver had several warnings that smoking or even smelling of pot smoke could get you evicted. Ironically, the room smelled like cigarettes after dinner. Worried they’d blame us and keep the deposit, I bought air fresheners and put them in the broken air conditioner, whose buttons were all missing. Housekeeping was smoking while doing laundry, too. I hate having pictures of all this, and I’m not sure how to post them. I contacted Red Roof Inn corporate and got no response. We had prepaid, but they tried to charge us twice the amount. I see a response to my review, but my husband and I are still waiting to hear about corrective action or reimbursement. As of 12/16/2024, there was still no response or resolution from Red Roof Inn.

At checkout, the front desk man checked our room before returning the deposit. He came back holding up a face cloth I’d used to take makeup off, then showed me a dirty towel too, and refused to return the deposit. I was completely stunned by the whole thing. If you stay here, bring your own towels unless you want to risk an extra $100 charge.

Minnie saw me and my two little ones stuck in a hot room and immediately got things moving. She found a room that had been cleaned and switched us herself, with such an upbeat attitude and real care for my family. I’m so grateful to her. Before that, the stay had been awful. I’d booked two weeks ahead, but on arrival I was told there wouldn’t be a room until 10 pm. After an hour’s wait, we got a room with no AC. One of my kids is under a year old, and everywhere else was booked, so we had no choice but to stay in the heat. The next morning I asked the desk about changing rooms after people checked out, since we’d booked two nights. They said they couldn’t move us, and that if maintenance couldn’t fix it, we’d have to check out or stay in the hot room and pay full price. Housekeeping came by about checkout, and that’s when Minnie stepped in. If you need anything while you’re here, try to find her. She was amazing.