InTown Suites Extended Stay Albany GA

The night manager and cleaning crew were great in helping with my needs, but the manager’s response to the pest issue was another story. I saw pests in the room, which felt unsanitary and made me uncomfortable. I reported it right away, but got no concern or solution until 24 hours later, after I provided proof. The manager was dismissive and showed little urgency. At check-in, my key cards weren’t handed to me, they were slammed on the counter, which was rude and unacceptable. No refund, compensation for the night, or even an apology was offered. I felt brushed off and ignored, like guest comfort and safety weren’t a priority. For what I paid, I expected basic cleanliness and respectful service, and the hotel failed on both. I had an extremely disappointing stay and wouldn’t recommend it.

Once I was there, the property seemed decent and a bit better than a few nearby motels, despite my initial hesitation after reading negative reviews and seeing the staff’s nonchalant attitude when I stopped by to ask prices. My reservation was for a queen, but I was offered a full room. When I asked about the mismatch, staff said they didn’t have that information and moved me to an accessible room, their last queen. The room was clean, though the mattress was lumpy and had to be replaced. There was no TV remote. It smelled damp, with an occasional faint smoky smell, but turning up the AC made those smells go away. Even with those issues, the stay was decent.

The manager was nice to me, which was cool, and the elevator worked well. The parking area was nice too. But the room was pretty beat up: the sink leaked, the white cabinets looked brownish, and the TV was barely hanging on. People were smoking even though it’s a no-smoking place. I didn’t feel safe there.

Please don’t stay here. It’s the dirtiest hotel I’ve ever visited in the United States. The beds were filthy, and the mattresses smelled like urine. The corridors, stairs, and elevators were unclean too.