Hawthorn Suites by Wyndham Albuquerque

The staff were thoughtful and resourceful, and the pool was clean with well-kept grounds. My son and I stayed August 6-7th, 2013, after flying in from NH at 11pm. We had a rental car problem at the airport that couldn’t be sorted out until the next day, but the shuttle picked me up within 3 minutes. The driver was great and went above and beyond. Our room was clean, with no cigarette smoke smell anywhere in the building. Breakfast was warm and had several options. I’ll definitely stay again.

We both slept really well and woke up rested. Breakfast was good, and even though we came down late, there was still food for us. It was our first stay here and a pleasant one. I also liked having until noon to check out, which gave us time to relax.

Gabby (spelling) at the front desk made a tough hotel search feel a lot easier. We’d booked a “bigger” hotel with more amenities elsewhere in town, but asked for a full refund after checking in. After spending about three hours trying to find somewhere else, we got lucky with this place and with Gabby, who listened and helped with real kindness. The whole staff was warm and smiling, and made us feel at home. The rooms were clean, comfortable, and spacious, the hot breakfast was tasty, and it felt safe for families. There’s no indoor pool, and the lobby could use some modernizing, but I think it could compete with the hotels next door. The location worked well for our family outings in Albuquerque, including the Biopark, The Main Event, Nob Hill, and Route 66 drive. We also went to Santa Fe for a day. I hope the franchisee knows what a great staff they have.

Getting in and out was easy, and checkout was quick with no trouble. The location has quick access to attractions, with several restaurants nearby. It’s a basic, nice hotel with adequate, nothing fancy amenities. Check-in was simple and fast. My room was clean, quiet, and comfortable, and the bed had decent linens. Breakfast was included and had a nice range of choices.