Hotel Indigo Atlanta Downtown by IHG

Nikki made the whole visit feel welcoming. She was so easy to talk to, the conversation was great, and her service was top tier. It’s rare to get genuinely enjoyable interaction along with such good service, but she brought both and made our time at Hotel Indigo better. Give that girl her flowers!

The staff were thoughtful throughout, from approving late checkout right away to making sure both rooms had refrigerators without hesitation. Jaime H. also helped arrange check-in for a second room after only one link had been sent. On the day we arrived, Vincent H. sent a welcome text with useful details about filtered water stations, microwave locations, and how to request a refrigerator. I’d received a pre-check-in email two days earlier, so the communication started before we got there. During Atlanta Jazz Festival weekend I asked Javaugn for restaurant ideas. There wasn’t a list ready, but when I came back downstairs later, he’d put one together for me. That was a lovely extra effort. Nikki N. was also excellent, texting helpful updates while handling the front desk professionally. Laurie helped us at check-in, and a Saturday check-in to see how things were going was another nice touch. Everyone I interacted with was attentive, and the whole team made me feel the hotel takes guest experience seriously. Based on how they work, it seems like a great place to work too. I’ve been to the on-site restaurant on a previous trip, and it’s a nice spot to relax, eat, and have an adult beverage. Outstanding work by the team, recognized by a retired Lieutenant Colonel, U.S. Army.

The room was clean and comfortable, and quite nice, though the view was of a parking garage. The valet team were a delight, parking was a blessing, and staff I texted before arrival were very helpful. The woman at checkout was a welcome change, friendly and quick to help. There was a $100 deposit I wish I’d known about before booking. For a clean, quick stay downtown, it was worth the price, but I don’t think I’d return because of the front desk experience. The man working reception was rude every time I dealt with him, all three times, and seemed like he didn’t want to help. One evening my Fiance and I couldn’t get the room service menu to load from the QR code, so we went downstairs to ask. When we saw he was still at the desk, we decided to skip room service altogether rather than deal with him again. The area right around the hotel also felt unsafe for us to walk in, even in the late afternoon.

Aretha was a great bartender, and we really enjoyed chatting with her. The front desk team were amazing too, ready to help with anything throughout our stay. The hotel has a great location and rooms, and the staff are superb. I’d recommend both staying and dining here.