Wyndham Atlanta Buckhead Hotel & Conference Center

The room wasn’t clean: the shower floor was visibly dirty, so I had to put a towel down to shower. The front desk interaction was also unpleasant from the start. The clerk asked why we’d come to Atlanta when there were “so many better places,” which was unnecessary and unprofessional. At check-in, I wasn’t told the total and was just told to “go ahead and swipe.” After three tries, my debit card was locked by my bank. Only then did the clerk say the total was $375 above the website price. I understand hotels put a hold on the card, usually around $200, but this was far more than I expected and hadn’t been explained. Parking was another surprise at $45 every time you exit the garage. I was later told only half of the original hold would be returned. The advertised $457.25 came to $682.25, and I still haven’t received the receipt I asked for at the desk and was promised at checkout. I spoke with manager Ed, who said he needed to check the cameras before he could do anything and would call me that day. He didn’t. When I called the next day, he apologized and made excuses for not getting back to me. Four days later, I was still calling daily and being put on hold for 25 mins to reach a “manager.” Shaunte told me the manager wouldn’t arrive until 4 o'clock. I called at five and was told the manager had left at four. When I called them out on the conflicting story, the response changed to “oh well, I haven't seen the manager all day.” I was given conflicting and clearly false information about the manager’s availability and next steps, and nobody had told me to contact accounting directly. Between the undisclosed charges, lack of transparency, missing receipt, and staff dishonesty, the stay was extremely disappointing and handled very poorly. I’d give 0 starts if I could!

It was a nice, clean hotel with good service, and they responded quickly to an HVAC problem during my Friday-to-Sunday conference. The conference room was too warm, so they moved us promptly. My own room had the same issue, but since it was a cool weekend I turned off the thermostat and opened the slide our door. Some other people at the conference didn’t have a slider door, though, and complained about the climate control. Aside from that, a good hotel.

The bathroom had several problems. The toilet was broken when we arrived and still didn’t work properly after maintenance came up and said they’d fixed it. The shower head wouldn’t stay mounted, and the bathroom light fixture was broken off the wall. Only one light worked, leaving the room dim and unsafe. The bed was extremely uncomfortable, like something from a 1980s Motel 6. There were only two working outlets and no refrigerator, which is unacceptable at this price. The whole hotel looks badly outdated, as if it hasn’t been renovated since the 1980s. Guest comfort and maintenance clearly aren’t priorities. Between the broken fixtures, bad bed, and missing basic amenities, this was one of our worst hotel stays. We wouldn’t come back and don’t recommend it.

At 2AM on a business trip through Atlanta, we stopped hoping to get a couple of rooms for a few hours, until 8AM. We often stay at Wyndham hotels, and online it showed rooms available at the nearest one. But when we arrived, they said we couldn’t rent a room for atleast another hour. We were ready to pay full price for two rooms and only sleep about 6 hours, so this was terrible service and a terrible business practice. I’d fire an employee who treated customers this way. I’ll be in Atlanta on and off over the next few weeks for a TV show filming nearby, and I know where I won’t stay. As I was leaving, I used the mens restroom and was surprised to find its hardware didn’t comply with local fire code. It also requires grasping, pinching, and twisting, which violates ADA regulations. You can expect a follow-up on that.