Caesars Atlantic City Resort & Casino - A Caesars Rewards Destination

If you’re going for the location and reasonably priced rooms, the renovated sections are a good choice. We booked a weekend in the newly renovated towers, and the rooms were clean, updated, and nice. The casino wasn’t that great. There seemed to be more action on the smoking floor and downstairs where the live entertainment was. If gambling is your main reason for going, you might want to stay elsewhere.

The inside of this casino hotel was beautiful, and the customer service was excellent. The valet and bell hop were on point. My Centurion Tower room was awesome: clean, spacious, and with amazing water views from the 35th floor. I hadn’t stayed at Caesars Resort Atlantic City since living in the area more than twenty years ago, and this visit was just as nice, if not better. I’ll recommend it and definitely come back soon.

My wife and I won’t ever stay at Caesars Atlantic City again. I’ve visited Atlantic City for many years, but chose Caesars for the first time to celebrate our anniversary. The front desk representatives were nice and respectful when we arrived, but our first room hadn’t been cleaned or prepared for the next guests. It was close to midnight, and we were exhausted from the drive, so we went back downstairs to report it. They gave us a suite to try to make things right, but that room was a disaster too. I saw roaches, something I’d never encountered in an Atlantic City hotel before. There was no way we’d stay there. They transferred us to Tropicana, which I could already have chosen with a comp room, so it felt like they were presenting it as a favor when it wasn’t. The only other offer was a $50 Caesars Rewards credit, and by then it was after midnight. A few days later I called customer relations, but they said they couldn’t offer anything else. I couldn’t believe it. Roaches are a hard no for me.

I paid $629 a night, but the room I got didn’t match the picture online. When I raised it at the front desk, they weren’t helpful and offered an upgrade for extra money. They said that, as a Gold member, they’d give me a discount on the upgrade, which had one bed and a sofa in a suite. I was with my wife and teenage daughter, and the room felt like a jail cell. The window looked onto a steel barrier, the carpet was old, and the bathroom was motel quality rather than hotel quality. This was almost the worst hotel stay of my life. I’ll never go back to Caesar hotel, and I’ll tell people this is one of the worst hotels they could stay at.