Hampton Inn Augusta

During our five day stay, the problems I’d tried to overlook kept piling up. The carpet was stained and there was a bad smell when we arrived. Other guests’ children ran through the halls late at night. At the pool, unsupervised kids were screaming and nearly knocked over and drowned my two young children, so we had to leave. The breakfast seemed undercooked and unappetizing, and it made both me and my children feel sick. I didn’t complain about any of it at the time. The front desk staff, who were very kind, were a bright spot. Then, after checkout on February 28, 2026, I got an email from manager Angel accusing me of smoking marijuana in the room. I don’t smoke, and would never smoke in a hotel room, especially with my two young children there. Angel said another guest had reported a smell on the third floor and housekeeping noticed a strong marijuana odor in our room. I was told it might not be rentable afterward, but later confirmed it had in fact been rented again. Management also told me I couldn’t stay there anymore. I spent over $300 while attending the state basketball games and was accused of something I absolutely didn’t do, then banned without what felt like a proper investigation. I emailed back to defend myself and got no response. That treatment was unfair and deeply upsetting. This trip with my kids left me shocked and disappointed, and I think management should have handled it more professionally and looked into things more carefully before blaming me.