Hilton Garden Inn Cedar Park Austin

Neo was the highlight of our Austin visit. She was friendly and easy to talk to, gave us lots of ideas for food and things to do, and checked in about our plans when we headed out and how the evening went when we returned. It felt like she really wanted us to enjoy Austin and Texas. We also used the TV’s streaming movies and the fitness room, which had an elliptical, Peloton, treadmills, and dumbbells. Our room had two double beds with very comfortable pillows, shower soap, shampoo, and conditioner, plus simple climate controls. The hotel has an outdoor pool and restaurant, though we didn’t use either. A few details: the lobby buffet costs extra, checkout is at 12 PM, and housekeeping comes every other day unless you request it.

I forgot to cancel a reservation and called Hilton for help. Ms. Rachel looked into what happened right away and kindly removed the cancellation fee. Experiences like this are why I keep booking with Hilton. Her professionalism and care really stood out. Thank you, Ms. Rachel.

Zeplyn at the front desk made check-in easy and welcoming. She was kind, answered all my questions, and helped me get settled smoothly. She definitely deserves a raise.

The rooms are consistently clean, and whenever I ask for mine to be cleaned, housekeeping takes care of it without hesitation. Kristin, Marcelina, Neo, Mary, Alvin, Jordan, Sage, Kaye, Mrs. Karen, and the housekeeping team always make me feel welcome when I come back. They’re professional and go above and beyond to handle my requests. That’s a big part of why I keep choosing this place. Keep up the great work.