OYO Hotel Wilkes-Barre East

The motel is old, and the rooms show it, with water stains in the shower and toilet. It was cold outside, though, and the staff member told me to check the room before paying. They said to let them know if it was too cold, and when I did, they brought a huge electric space heater that warmed it up. They were kind, honest, and went the extra mile. The customer service cannot be beat, so I'd definitely recommend it.

At first we didn't understand why bottled water was free at reception. Then we saw the notice on the room door saying the tap water had bacteria, which explained the rusty taste. How can they give guests rooms when they know the water is contaminated? If we'd known we wouldn't even be able to bathe, we wouldn't have come to this awful place at all.

The staff were friendly and patient, which is the only reason this motel avoids a zero-star rating. I stayed for a weekend trip last month, and the room was dusty and dirty. There was hair and unidentified stuff all over the beds, the toilet was in terrible, disgusting condition, and the microwave had lots of stains inside. The TV picture was poor, with many channels showing only static. The sink's hot water smelled oddly like rust, and the shower didn't work and looked in very bad shape.

For a one-night stop, this place is reasonably cheap, serves breakfast, and has friendly, helpful staff. The bed was comfortable, but I wasn't sure it was clean since there was still hair on the sheets. The place felt a bit sketchy, and the shower handle literally came off when I tried to turn it on.