Hampton Inn & Suites Manchester-Bedford

I only stayed one night because my work travel plans changed, even though the reservation was for two. I checked out before the stated checkout time, and the front desk agent said they’d need to speak with the manager about adjusting the booking. Nothing came of it, and nobody from management contacted me. I was charged for both nights despite using the room for just one. I also heard nothing after I contacted Hilton's corporate office. Management didn’t seem willing to recognize that travel plans can change, and I felt they didn’t value my business or want to communicate. I wouldn’t spend your time or money here.

Hampton inn & suites has never contacted me directly, so I’m not sure what to make of the response here either. When they did respond, it was simply that all hotels charge incidentals, which missed my point. Clerks shouldn’t quote different amounts, and I was left out in the cold despite being a paying customer. I understand incidentals and a returned $20-per-night expense, but being told there were no incidentals and then facing a $500 charge on arrival, on top of the room price and tax I’d already paid through priceline, was misleading. I was told the total incidental amount would be $100, then asked for $250 per night. That feels like very poor business ethics and a complete lack of morals. I can’t recommend the place.

I booked this hotel because it was conveniently close to the airport. While I was already on a flight to Florida, I realized I’d left my wedding and engagement rings in the bathroom. My husband contacted the staff right away, and they had already secured the rings in a safe and kept them there until I got home five days later. I’ve got a new level of trust in this hotel now. Though, haha, I have to blame the lotion in the room for smelling so good that I took my rings off in the first place. Looking forward to staying again!

Serena was great with me and my family, and her customer service really stood out. She was patient and open with a woman in the lobby who was being mouthy about some kind of check-in issue involving a child. Serena deserves a raise. Great job!