Hyatt Regency Bethesda

My mom stayed here for my graduation and was charged about $350 for smoking, even though she’s never even touched a cigarette. It was a surprise fee, and when we called to ask about it, the reception team was defensive, abrasive, and unhelpful. There are multiple articles saying this smoke-detection technology is far too sensitive. The only thing we could think of was that it detected her hair iron or blow-dry brush. Even if you follow the rules, I’d think twice about booking. The hotel isn’t worth that extra cost. We may not get the money back, but save yours and look into places with REST smoke detection tech.

There are plenty of restaurants and shops nearby, and I even found an Apple Store within walking distance after forgetting my MacBook charger. Parking under the hotel was reasonably priced, and validating at the front desk gave me in-and-out privileges. The staff were professional and efficient, moving quickly to sort out problems and help me get where I needed to go. I was in DC for the IMF and World Bank annual meetings and stayed at the Hyatt Regency Bethesda. It’s not too close to DC proper, but the hotel sits right on the Red Line, with a direct ride to DuPont Circle, Union Station, Metro Center, and other key points around DC. Rates were much more reasonable than hotels in DC were charging that week, so it was good value. The hotel could use a refurb, but I liked the old-school charm of the very clean, large rooms. On a business trip, I appreciated having space to spread out. I highly recommend it for business or pleasure.

I have fond memories of the Hyatt from when my children were little. My husband and I stayed there for Valentine’s Day recently, but it hasn’t been a good experience so far. A loud drill started at 8:50, and we had to leave and get another room. The body wash smelled great, but the pump was broken. I’ll update after we move to the new room tonight.

Mark White at the front desk made me feel welcome, valued, and looked after from the start. His professionalism, upbeat attitude, and readiness to help made a huge difference. Honestly, his outstanding service is why I chose to stay here. He’s a real asset to the property, and I really appreciate everything he did. I usually stay at marriot, but this experience has me choosing hyatt next time. You’ve got a new friend, COP!