Fairfield Inn & Suites Bismarck North

On May 10, 2026, I stayed one night, and the desk clerk confirmed that was the length of my stay. I was still charged for two. I called the hotel three times, on the 13th, 14th, and 15th, and each time they said the manager would call and sort it out. No one did. After the third try, I contacted corporate customer service and was told it would be handled, but it wasn’t. I called corporate again on May 21, making five calls about this in total. They said there was no record of my first call, even though my phone log shows it took place May 15 at 1:19 pm. I’ve stayed nearly 1,500 nights at Marriott hotels over the past several years. As a lifetime Platinum member, I’m disappointed by how far the customer service and quality have fallen. I’d choose another hotel and brand now. Marriott isn’t what it used to be, and other large brands provide much better quality and service.

I arrived around midnight for a late check-in on my May 11-13, 2026 reservation, but the front desk said the hotel was full despite my confirmed booking. After traveling late, I had to stay at Courtyard and pay the difference. It felt unfair and very unprofessional. I’d provided my late arrival information, and I expected the reservation to secure a room. There was little effort to make up for the inconvenience or take responsibility. A very disappointing stay, and I won’t return.

The location worked well for dining and some entertainment, and the lobby was nice. Front desk staff were friendly too. My room experiences were a different story. I booked partly for the indoor pool and Jacuzzi, but they were closed, perhaps for renovation, I’m not sure. In my first room, the AC/heater made a noise like a car needing belt dressing, so the desk staff kindly moved me. The toilet in the new room wouldn’t flush unless I removed the tank lid and pulled the chain. So, good location and staff, but the rooms fell short for me.

This place is dated and awful. The heater in my first room didn’t work, and the replacement squeaked like nails on a chalkboard the whole time. I also got shocked every time I touched a light switch, so the electricity doesn’t seem grounded. Don’t stay here.