AC Hotel by Marriott Boston Downtown

My room was comfortable and clean, with a nice layout and a cozy bed that made it a relaxing place to return to after exploring. The gym was clean too, though it could use a little more equipment. It was fine for a short stay. The hotel has a modern, clean look, and the lobby and common areas feel stylish and comfortable. The staff were friendly and welcoming throughout. It's conveniently located near restaurants and Boston's main attractions. The view from my room was disappointing, especially given the beautiful city surroundings. It didn't spoil the comfort of the stay, but the hotel could improve the views or be clearer about them when assigning rooms. I'd stay again, though I'd ask for a better view next time.

I really wanted to post because I’m so grateful to Gavin. After checkout, I found a problem with the receipt for my initial deposit, which had been charged to my corporate card, so getting an accurate receipt was important. The booking was through the Bonvoy app, and the issue wasn't this location's fault. Gavin answered my call and stayed with me, trying different troubleshooting steps and solutions until he found what I needed. He was the fourth person I'd spoken to over the past week about the receipt. He was patient, kind, and committed to fixing the problem. Shout out to you, Gavin. I really appreciate it. I stayed at the AC Boston for one night on a work trip. I always enjoy ACs, and this one was no different: great vibes, a comfortable room, and lots of food and beverage options.

It was quiet because my room didn't face the highway, and it was clean and well maintained. The service from both the front desk and the people helping with breakfast was poor, though, and stayed that way throughout my three-night stay. The hotel is right next to a major road, but the location itself isn't bad.

The location was a drawback for us: it took over 30 minutes to walk to any attractions. I should have researched that better, so I partly blame myself, but it’s worth knowing. The central air also made grinding noises whenever it started or stopped, and we slept badly. My main issue was the $25 daily charge paired with a $25 credit for use at the hotel. No one at check-in told us the credit expired each day, so we lost $25 the first night and only found out the second. The bar was closed, leaving us to buy snacks and drinks at hugely marked-up prices. To me, that felt like a straight-up scam. Between that and the location, I won’t return, and it may put me off Marriott too if this is common practice.