Courtyard by Marriott Boston-South Boston

The location is great, but the room was small and oddly laid out. I couldn’t get around the bed without bumping into the couch. As a Titanium member, I also didn’t get a greeting or welcome message from the front desk.

A male staff member at checkout was awesome, and my experience improved because of him. But I wouldn’t stay here again. The Marriott app’s breakfast description was misleading, and a grumpy front desk attendant made me uncomfortable. Breakfast is only offered as vouchers with a very limited selection. There’s no complimentary water, coffee, or tea, and although the menu listed a vegan item, the restaurant didn’t have it. The desk attendant may have been having a bad week, or maybe that’s just how she is at work. If you get Giselle, show her my review. She was hostile and argued that I wasn’t entitled to the number of breakfast vouchers I paid for through the Marriott app. I told them the toilet was dirty, but it was never cleaned. I called Marriott corporate and never heard back. Hopefully management gets more involved in staff training. Without guests, the hotel will cease to exist. Salem Witch no more.

The room was very clean and comfortable, with a large bathroom, and the staff were friendly and knew the area well. The hotel is close to the airport and cruise port, with a large shopping area and plenty of restaurants within walking distance. I took the shuttle to the cruise ship in the morning and saved a few bucks. I’d highly recommend staying here for a short visit before heading off on a cruise.

I asked the front desk for help and was met with rudeness. When I asked again, someone said they’d come back to fix the issue, but nobody did, so I had to troubleshoot the TV myself. Marriott customer service explicitly told me I’d get a full refund if I checked out early because the problem wasn’t resolved. I relied on that and checked out right away. The property later refused the refund and gave changing explanations. First they claimed a PlayStation 5 in the room was keeping the TV from working, even though I’ve never owned one. Then the reason became that I had “utilized the room.” The only time I spent in there was trying to fix the hotel’s equipment, and I didn’t use or enjoy the room. Assistant General Manager Kayla Curtis is now offering only a 50% refund and says customer service never told staff a refund had been promised. Since staff had already given me inaccurate information about a PlayStation, the property’s account feels inconsistent and unreliable. I’m still waiting for the full refund I was initially promised.