Global Luxury Suites Downtown Boston

I prepaid for 21 nights, then the next day they told me I had to leave immediately because a “system glitch” had supposedly erased my reservation. It was their mistake, but I was put out at night with no relocation or other solution, left scrambling for somewhere to go. When I asked for a refund, they said they wouldn’t give me any paperwork until I vacated and checked out. After I left as instructed, they still wouldn’t provide a checkout receipt or written proof that my stay had ended. The way they communicate also felt suspicious. Instead of contacting me directly, they had a housekeeping manager call through someone else’s phone on speaker, leaving no record or evidence of the request to leave. After I disputed charges with my bank for services I never received, they charged my card again without authorization. I had to dispute that charge too and change my card details for protection. They take full payment upfront, cancel your stay over their own error, make you leave without accommodation, refuse receipts and other documentation, communicate in ways that leave no record, then try to charge you again. I’ve since seen similar complaints, so this doesn’t seem like a one-off. This was one of the worst experiences I’ve had with any accommodation provider. The whole thing felt scam-like and went beyond incompetence into what felt like fraudulent behavior. Please be careful and do NOT stay here. There are more trustworthy, professional places to book.

We’re really enjoying our stay at the global luxury suites! The apartment is comfortable and has everything we need for cooking and washing our clothes. The location is great too, and the staff are really nice. We love it!

Customer service with this property had been great until I arrived and couldn’t check in because there was no key for my unit. It was late, and since it’s an apartment complex, I eventually left and found a hotel so I’d have somewhere safe to sleep. After leaving Boston, I contacted customer service to sort out what happened and was treated horribly.

The location is a real plus, right at the edge of Chinatown, close to Downtown, Back Bay, Boylston, Copley, and other attractions, with the orange line steps away. We didn’t feel unsafe, and the 1-800 customer service team were helpful. I’d booked for two adults by mistake, though we were two adults and three boys. They arranged a roll-away bed, extra linens, towels, and pillows. There were no linens for the pull-out sofa and just two towels for our four-day stay, with no daily room service. The bigger problems were the building and room. The elevator was out for our whole trip, so we had to use the Verizon elevators in the shared building. Those needed a keycard that only Security had. A guard had to scan their badge and press our floor button, and every time we wanted to go down, we had to call them to send the elevator. Very inconvenient. Most guards were friendly, though one bearded guy had a terrible attitude. “O” was great. The bedroom door was completely missing, and its jamb molding was cracked, broken, and pulling away from the wall. The bathroom door wouldn’t shut, and its seal was off, so shower water went all over the floor. Hot water was basically nonexistent. With five of us, one person could barely get a five-minute shower before it ran cold, and it took hours to heat up again. The washing machine water had a weird timer you had to start before turning the water on. There were only two tiny trash cans, one gallon and three gallons, so I had to buy trash bags. The mattress was very hard. The building needs work on molding, paint, ceilings, walls, and elevator interiors. We got an email that an HVAC company would come replace filters. The wear and tear made it seem like management only fixes things once they become major problems. I’ve had time to cool off and wanted to keep this factual and as unbiased as I could. For the price and location, it can be cost effective. Customer service was pleasant, and it wasn’t the worst room I’ve stayed in, but with my wife and three kids it left a lot to be desired. If you want maid service, really clean rooms, a bathroom door that shuts, working elevators, and a hot shower, look elsewhere.