Natalie House - Boston

I always enjoy coming back to Natalie House in Boston. I've stayed here more than once, and this time spent 4 days. As usual, it was clean, cozy, and comfortable, with delicious breakfasts and a really convenient location. There was even more space for workouts this time, which matters a lot to me as a trainer. I could comfortably train in both the living room and my own room. I'm always happy to return.

Natalie House is tucked into a beautiful Brighton neighborhood, and we were fortunate to find it for our recent 5 night visit to Boston. The house was comfortable, clean, and quiet. Natalie made us feel welcome and was a wonderful host. We enjoyed her company and the delicious breakfast she prepared each morning. It's a gem, and we hope to stay again.

The breakfast was the highlight: a kind woman made a hearty spread with plenty of fruit, yogurt, and other choices. I’ve never had a better hotel breakfast. The bed was also unbelievably comfortable, and the extra pillows kept me warm. I stayed all four nights in Boston and was glad I took a chance on what seemed like a newly opened place, especially for the price. I appreciated the little things around the house, from the tasteful decor, especially the upstairs breakfast area, to the mini-fridge that let me keep groceries fresh and save money on meals. The place was clean and comfortable, and the hostess/owner clearly tried to make guests feel at home. A bonus for me was discovering that she speaks Russian, which I’ve been learning and enjoy hearing. Check-in was easy even though my flight arrived very late the first night. I’d called ahead, and the hostess let me check in late. The rooms have city names instead of numbers, which is a fun touch. Mine didn’t have its name outside the door, so it took me a moment to find it, though the open door helped and the name was inside. The floors creak and the doors can be loud, and sometimes other guests make noise. Those were small issues for me, and I know the owner can’t control the other guests. I loved staying at Natalie House and feel lucky I found it for my Boston trip. It’s a place I’ll remember.

We booked a room so we could visit a friend who was critically ill, but I woke up sick the next morning and couldn’t travel. It was less than 10 hours after making the reservation. Expedia had presented the booking as allowing cancellation, while the NH cancellation policy only appeared in an email after I cancelled. Natalie House wouldn’t let me speak to anyone who could adjust the charge, and we were billed $334. Our friend has since passed away, and we never got to see him. I’m deeply offended and disappointed by the management and what feels like an unreasonable inconvenience charge.