West End Hideaway by Vacasa

This apartment is not worth the price, especially with winter electricity bills reaching as much as $1000. The elevators never work, and there’s no lighting in the main rooms, so everyone has to use their own lamps. The shared laundry is mostly broken or unhygienic, with pet laundry mixed in with regular loads. You also have to pay extra for a laundry card.

They keep making new business listings at the same address, so zoom in to find the real ones with actual reviews. As for living here, there’s currently only one elevator working for a 350-unit building. I’ve been here five years, and the elevators seem to break about every four months. That tells you enough about the living conditions. Go somewhere else, or make sure management has changed significantly.

The biggest disappointment was the lease. I needed somewhere for six weeks, but the shortest term they offered was two months. They added two extra days, which I missed, and now they won’t do anything about it even though I moved out three days before the lease ended. I signed it and should’ve read more carefully, but I only ever asked for two months, not two months and two days. I was told I could have a two-month lease and a pool, but the pool is at another location, a 10-minute walk away, and costs $400+ to use. They also advertised a theater room, but that’s in another building, another 10-minute walk away. The internet didn’t work through the wall connection. I was told I’d have to pay for any troubleshooting of the wiring inside the wall. Fortunately, I traced the problem to wires that were connected incorrectly and labeled wrong. Parking was outrageously expensive, about twice the price at other nearby apartments. It wasn’t directly the apartment, at least on the surface, though they may be under the same company. The apartment rate itself was astronomical, but they’re entitled to charge it and I’m entitled to accept it. The location can be quiet. There’s construction nearby that probably affects some apartments, but ours wasn’t too bad. It felt like a sad, familiar case of people acting like robots and not being very honest.

The dog park is nice, though a lot of residents don’t clean up after their pets. The renovated apartments have much less kitchen storage, and some have very inconsistent updates. We used to live in a unit with newer HVAC, but now we’re in a clearly renovated one with a system that looks 40 years old. We barely used the heat in winter 2025-2026, yet our electricity bill tripled. The building is always under construction, the elevators keep having problems, and Xfinity is the only internet option, which really sucks. Parking is $500 a month, and construction and events at the Garden can make it hard to find a spot. The replacement laundry machines are tiny, cost more, and their app is awful. It’s definitely an interesting place. They should spend less time renovating units and more on improving the shared spaces.