Hampton Inn By Hilton Bourbonnais/Kankakee

The service was among the rudest I’ve encountered at a Hampton, which is a shame because we can’t recommend this place to friends. The rooms were very nice, the location was convenient, and it was pet friendly. The facility also seemed relatively new and well maintained, with a nice pool. In response to the hotel: we’ve stayed here under my unique name and also made reservations through family members with different surnames.

We’ve been loyal Hilton customers for about 20 years and Diamonds for many of those. We stayed one night on 10/11/25. As usual, the room was nice, and the housekeeping team is consistently great. We lost a piece of jewelry and needed more time to look, so I called the front desk to ask for a late checkout. It wasn’t a crowded hotel, and housekeeping was still four rooms away. The desk worker was unkind and allowed us only until 11:10, just ten minutes past the 11 a.m. checkout. When I carried our luggage down, she reminded me we had to be out by then. She had no name tag but said her name was Emily. I told her that wasn’t how to treat anyone, especially loyal Diamond members. This is no way to keep loyal customers.

I’m a Diamond Hilton member and stay at Hilton properties around the world. Hilton quality in the US has really declined. At the two Hampton Inns I stayed at this weekend, the housekeeping wasn’t up to par, and I reviewed both. I usually choose higher-level Hilton hotels, but none were available near family I was visiting. This room was especially disappointing. There was food under the nightstand, which had an obvious handprint on its side, and a plastic food container with leftovers in the fridge. Something was sticky on the other nightstand, the inside door handle and lock looked sprayed but not wiped, and there was hair on the bathroom shelf. I wish high-touch areas were cleaned between guests, but that doesn’t seem to be happening. My room also wasn’t cleaned after the first night. A mirror sticker said rooms were cleaned every two nights, while another Hilton I stayed at in Michigan said daily cleaning had resumed in the US. It also had a sticker saying rooms were cleaned every two or three days. These differences are frustrating. At these rates, I expect the room to be cleaned daily, and as a Diamond member I at least expect a clean room and for previous guests’ items to be discarded. Quality checks need to happen after cleaning. It’s been a while since I’ve stayed in a truly clean room. Hilton, please do better.

This Hampton Inn was clean both inside and out, and it’s in a great location. I had a mechanical issue in my room, but morning manager Jessica handled it amazingly. I’d definitely recommend staying here.