Baymont by Wyndham Branson - On the Strip

The pool and hot tub were both closed for maintenance, and it sounded like they probably wouldn’t open until 10 a.m., with checkout at 11. My mother had picked this hotel because she wanted those facilities. The room’s jet tub seemed like a consolation, but there was no button to start it, and the front desk said it didn’t work anymore. The reading lights by the bed were broken too: one had a damaged lens and looked tampered with, and the other was simply broken. Neither worked. The AC wouldn’t hold at 67, so I switched it off, tried heat, then cool. It ran for about 20 seconds and stopped. The front desk told me to set it all the way down, which did make it work, but that’s odd for an AC to run only on its lowest setting. I’ll give it two stars because I like it cold.

I booked through a third-party company via wyndom, mistakenly thinking we had a handicapped accessible room. Instead, we were assigned a fourth-floor room. They said there was only one accessible room, and it had one fewer bed, so the 87-year-old got that bed while the 63-year-old had to sleep on the floor. That wasn’t what we had planned for our special vacation, and the staff were quite rude about it. The front desk wasn’t friendly either. I’d stayed here a few years ago and had a great visit, but I won’t be back. It’s going to be a long three days, and we’ll look elsewhere next time. Their loss.

The rooms are always clean, though I do wish they were bigger. During this visit, the hot tub heater went out. This was our second stay this year, and we’ll most likely return. A good experience overall.

The stairwell had a strong air freshener or carpet powder smell, while the lobby smelled of laundry detergent and chlorine. The lobby wasn’t tidy, and the breakfast area could have been cleaner. The elevator needs a deep steam cleaning, and there were dark stains around the shower’s tub rim. I’d pay a little more to stay somewhere else.