Madison P.
Once we were in the right room, we found that half the outlets didn't work and it was VERY WARM. Staff said they'd tell management and get back to us with a solution, but we never heard anything. We ended our stay a day early and asked about compensation. The front desk gave us a number, and the supervisor I spoke with said someone would call after she talked to the manager at the site. Nobody ever did. EXTREMELY DISAPPOINTED! WOULD NOT RECOMMEND. We were excited about our three-night stay, but things went wrong right away. At check-in, the attendants gave us the wrong room. When we pointed that out, they said we were mistaken and told us to try the keys on the room next door. If the keys opened multiple rooms, that was a BIG SECURITY ISSUE. We asked them to bring new keys promptly, but waited almost 15 minutes. We also told staff about our concerns, and were told management would be informed.

