Steps to Lifts, Peak 9, Main Street Balcony, Lounge Pool Water House 5204 by Avantstay

I’ve stayed here twice and would book again. The rooms are gorgeous and roomy, and the price is much better than at nearby hotels. There’s a full kitchen with appliances and laundry machines in the unit. Just remember that parking costs extra and isn’t part of the booking.

We spent a week at Water House on Main #6108, which was supposed to sleep six, with two people using the sofa bed. That sofa was completely broken when we arrived. We reported it to the front desk and got no response, so we slept on the floor the first night. When we went back, they said they’d fix it, but it was beyond repair. We spent the whole week without a sofa, using roll-in beds instead. After skiing there was nowhere comfortable to sit, we couldn’t use the fireplace with the beds set up in the lounge, and watching TV from a sofa wasn’t an option. The apartment was poorly stocked too, with fewer glasses than we needed for more than four people, no more than five mugs, two of them chipped, and a TV that looked like it was from the 80s. Don at the front desk couldn’t answer questions or help, just nodded along. The GM, Brian Sherman, also made promises and then disappeared. Management offered a small refund, which felt like a joke. Vacasa was useless, and #6108 is overpriced and needs basic attention. A small amount of money could fix these issues, but they don’t seem to care while charging high prices. Customer service sucks.

We liked being close to all the activity and made good use of the property’s amenities. The bedrooms and both bathrooms were excellent, the place was very clean, and the beds were comfortable. Our family had a two-bedroom house for five nights. The living room seating was the main thing I’d change. The couch and two chairs were rigid and straight-backed, not comfortable for family time after being on the slopes. The staff at the Hyatt, which runs the property, were fairly helpful, though not especially friendly or appreciative. We travel a lot and often get warmer treatment at ordinary hotels. Even so, we’d probably stay here again.

The location worked well, close to the mountains, and we liked the apartment’s design, kitchen, and fireplace. The view, though, was disappointing. When we asked to change apartments, no one helped and the staff were rude. The manager in particular wouldn’t talk with us, even though we were polite, and came across as completely unprofessional. Parking was confusing and easy to get lost in. We also didn’t like that all but one pool were closed, and reaching that one meant going through Main Street. Otherwise, the stay was okay.