Courtyard St. Louis Airport/Earth City

The gentleman at the Cafe was delightful, but this was the roughest Courtyard I’ve stayed at, and the room didn’t meet Marriott or Courtyard's standards. The hot water never got hot, and the shampoo, conditioner, and soap dispensers didn’t work. Worst of all, the door lock jammed open every time I opened the door. I managed to push the bolt in by hand and shut it, with some effort. When I told the front desk, they seemed to already know about the lock. I won’t stay here again.

The sofa bed was a tiny, tilted single with a one-inch spring mattress that looked like it might be from the 70s. There wasn’t enough bedding, and not even a comforter. The AC and heat swung between Arctic cold and tropical heat, and the pool was closed without any explanation. No continental breakfast either, and the Cafe barista got two-thirds of our order wrong. The room had painter’s tape and unfinished paintwork, too. I called ahead about arriving late, yet they gave my room away. I’d booked two queens and got one queen to share with my two sons. I barely slept during our two nights. One person at the front desk on Saturday around 7 p.m. was friendly. I’ve been a Marriott customer for over 30 years, and I can’t believe they allow accommodations this bad under their name. One of the worst hotels I’ve stayed in. Book somewhere else.

My two young daughters were shaken by what happened, and I was left extremely disappointed. We’ve valued Marriott for years, and as a Lifetime Platinum Elite member, I’ve never had an experience like this. I’ve emailed Marriot corporate, who are looking into it, and we’ll contact the St Louis Health department to ask them to review and hopefully inspect the hotel. The two nights were still charged, and no incident report was offered, even though Marriott Bonvoy says one should be filed after a bug bite. We checked in late Friday, Nov 7th. I set dinner out for the girls at the desk and started unpacking. Within 2-3 minutes, my eldest said something had bitten her. She had bites on both hands. Then my youngest spotted a large spider on the curtains. I looked up and saw around 20-25 insects crawling across the ceiling and all FOUR walls. I got the kids out quickly and told the receptionist, Robert. He booked another room and said it had a King size bed and pull out couch, but there was no pullout couch when we checked. We asked for another hotel, and he booked us at the next door Spring Hill Suites. Billie DeVan, the assistant manager, wasn’t there that evening, though I noticed Robert chatting with Billie when I showed him the bites. I emailed Billie Devan afterward. He admitted there were bugs, but said there were only 2. That’s a flat out lie. There were at least 20-25 spread across the ceiling and all four walls. I should have gone back to film it, but that would have meant leaving my two young daughters alone with strangers in the lobby.

On January 23, I found old food in the room refrigerator and old weed containers and empty juice bottles under the bed. It made me question the sanitation and whether the room had been properly cleaned. I told the front desk, and they said they’d document it and pass it on to management. I decided not to change rooms, but asked whether they’d offer any consideration. Management never followed up, either during my stay or afterward. Cleanliness and communication matter, so this was disappointing.