The Regal Hotel

For $70, my wife and I expected the breakfast listed on their website. In the morning there was only coffee and really bad orange juice. When I asked the front desk where breakfast was, the woman said they didn’t serve any. I showed her the website listing, and she said it shouldn’t be there and that they were working on it. I suppose that means they might add breakfast in the future, but they certainly didn’t have it then.

On Christmas Eve, we checked in, got our room assignment, and left for a family party without looking at the room first. When we came back, it was absolutely gross. The sheets were very dirty, and the pillows smelled of body odor. We checked out at the front desk and complained. They said the housekeeper hadn’t come that day, so why assign us a room that hadn’t been serviced? We went next door, and I called to make sure the fees would be returned to my card. Don’t stay here. The Best Western was only $5 more, much nicer, and included a decent breakfast. Its sheets were clean and the room had been properly serviced.

Look around before booking. After check-in, they had to move us to a different room and charged us more. Breakfast had been offered when we booked, but the place was under construction and all they had was chips for cash. The work area felt unsafe, with screws on the floors, and the rooms and hallways were dusty. The woman at the counter wasn’t very nice. This hotel really did us wrong, and I hate leaving bad reviews.

My boyfriend and I left after less than two hours because we didn’t feel comfortable staying there. The room was super dirty, with stains on the comforter that looked like it hadn’t been washed and a used bar of soap in the shower. The toilet was coming off the wall when I sat down. We couldn’t get a single TV channel to work, and there was no free “expanded” cable. The website pictured a “light bar” under the jacuzzi, but there wasn’t one. We checked out, and the owner wouldn’t refund us. Terrible. I’ll never recommend it to anyone.