The Avenida Condominiums

I lived in these apartments once before for about six months in 2019, and this is my second time here. They’re clean, feel very safe, and have a nice pool area. Most of the nearby units have small families or young couples. The buildings are a little old, but otherwise well kept, and management responds.

I was without electricity in my studio for three days. I tried calling maintenance, but no one answered. Reception was barely around during the day, and when I finally found someone at the office, they had no idea what to do. They called the same maintenance number, and no one replied to them either. With prices like these, answering the phone is the bare minimum. Without power, it felt like borderline third-world conditions. I’m very disappointed and will never come back. If you can, avoid this place for your own good.

It worked adequately for a VRBO, with one full-size bed, one bathroom, and an IKEA-type fold-down bed in the living room. Nothing fancy, and sound traveled through the walls. There was a mixup with the sign and also something else, which was frustrating, but we got it sorted out.

I love my quiet, peaceful condo at Avenida. It’s spacious, over 1100 sf, the community is lovely, and there’s plenty of covered parking, which is a great perk. The pool is well maintained, though some stucco along the pool wall could use a coat of paint. Joe in maintenance is always kind, helpful, and reliable. Long-term residents are friendly. Vacation rentals can bring unpredictable guests, but that’s the nature of short-term rentals. The hard part has been management and billing. At move-in they asked me for $225 in pet fees and said they’d refund it once their “system” was fixed, even though I had an approved ESA for disability. I respectfully declined because those fees are unlawful under the Fair Housing Act. Since then, pet rent has appeared across multiple billing cycles. Management blames “system issues,” perhaps Entrata, and money has even been taken from my account without my authorization. They’ve acknowledged the system isn’t working right, but haven’t refunded me or put safeguards in place to stop it happening again. The office often doesn’t respond to my messages. The last reply was basically “don’t call us, we’ll call you” when it’s fixed. It’s now been four billing cycles and still isn’t fixed. My lease terms also seem stricter than most: rent is due on the 1st and late by the 2nd, with higher fees because special provisions override the general lease language, while other tenants have until the 5th. I’ve asked about this three times. The first two times I was told verbally the policy was due on the 1st and late on the 6th, with different fees, but that doesn’t override my lease. Nobody has taken the lead on a lease addendum to resolve it. I really do love the condo and community here. Avenida is a wonderful place to live, and I hope management improves billing, communication, and fairness. Fixing those things would make it an outstanding home.