Hilton Garden Inn Cedar Rapids

Breakfast was the big disappointment. The food quality was low compared with other Hiltons I’ve stayed at, and there wasn’t a good selection of fruit or sweeteners, cold good quality yogurt, or boiled eggs. There was just one person looking after my large group, which had been booked in advance, so they knew what to expect. She quickly brought the recipe for us to sign, but didn’t take drink orders or return to refill drinks or collect plates. The rooms and front desk service were what I expected from a Hilton. 👍 👎 👎

The shared areas and elevators were dirty too, and the room was still unchanged when we returned from our outing, despite being promised housekeeping would clean it. On arrival, the room wasn’t clean, with visible signs of a poor job. Even the fridge was dirty, which made me uncomfortable right away. For the price and Hilton’s reputation, I expected much better cleanliness and quality. My stay at the Hilton Garden Inn in Cedar Rapids was frustrating and far below expectations. I wouldn’t stay here again or recommend it.

I’ve stayed here a lot and usually haven’t had problems, but this time the beds had filthy linens and the staff downstairs had to redo them when we arrived yesterday. Then this morning I found an overdraft in my account because I was charged twice. I’d stayed before and booked another night later. They pre-authorized the charge, then charged me again instead of leaving the authorization alone. One authorization is enough. Please stop running people’s cards twice for the same amount when the first one went through. This has happened to me at other Hilton franchises multiple times, and I’m not the first customer to complain. Either it’s a bad practice or they don’t know what they’re doing. If a card doesn’t decline, stop charging it again. A one-time fee should be charged once. After I pay and check out, I expect the bill to be settled, not another charge two days later because of bad practices. I shouldn’t have to wait for a refund or for anything to clear when it shouldn’t have been done this way. The overdraft left me short on money, even though I’d already paid for a past stay. I spent the whole afternoon trying to figure out other ways to pay them. It’s frustrating and upsetting. Please stop rerunning my card and redoing charges. The old charge should have cleared already. There shouldn’t be two authorizations for the same stay that’s been paid for. This is your charging practice, not the bank’s. The whole experience was horrible.

We were far from the places we thought we needed to be, and ended up driving across town everywhere. The noise was constant, with traffic going by, people talking in the halls, and doors slamming. But the beds were the worst part. They were so painful, like cheap spring twin mattresses bought at a discount, yet the rooms cost nearly $200 or more a night. Come on, Hilton, this is a fairly new hotel and it looks so nice. What happened to Hilton Rewards? Those beds felt like a penalty, not a reward. Nobody slept.