Hampton Inn Denver Tech Center South CO

Garret is a big reason this has become my new Denver hub. Over the week I've been here, I've come and gone at all sorts of hours and met a lot of the staff. Garret is consistently professional, cordial, and fair. I've watched him deal with guests in all kinds of moods, and he treats everyone the same. Housekeeping has been good, the coffee is hot and fresh most of the time, and the staff are very helpful. I've been here a week and might stay another two. Hampton and Hilton should be proud to have someone like Garret representing hospitality. Thanks for a great place and wonderful staff.

The rooms were fine, but both elevators were broken while we were there. We were on the fourth floor and had to haul all our luggage up the stairs. Breakfast was only so-so. The rest of the stay wasn't terrible.

Room 425 had a very loud AC and heating unit, so we barely slept. A helpful gentleman moved us next door, and we got good rest for the rest of our three-day stay. I wish I'd gotten his name. The hotel has been our regular weekend spot at least five times, and we'd been happy with everyone from housekeeping to the front desk until this visit. I went to check in with my Colorado app as I had on previous visits, along with my regular ID. Taylor told me she wouldn't accept the digital ID because it was against policy, but said I could wait 15 minutes for the next clerk to check me in. She gruffly said this wasn't the airport. I went home to get my ID, and Garret was there when I returned. He apologized for her poor service. Sometimes it's not what you say but how you say it. Taylor needs a class in talking to customers. I don't know if she's new, but she's been the worst so far. The other gentleman who helped us was great, and everyone else has been pleasant. My husband and I work odd hours, so once a month we book a nearby hotel for a weekend to relax and hang out. We used to choose Holiday Inn Express, then tried this Hampton Inn because the price was similar and we wanted a change. Garret was friendly and helpful on that first visit, even while checking in families from sports teams, and the rooms were comfortable with great hot showers. That's why we kept coming back. I try not to make a fuss, but this service was so far outside the norm that I had to say something. I hope the manager will contact me about this feedback.

The room and location were both good, and the man at the counter was great. The floors were the one real drawback. They squeaked, popped, and groaned so much that the place felt like an old house.