Ivy Boutique Hotel

We chose the Elevated Queen suite because the website listed a large soaking tub, separate shower, plush bathrobe and slippers, nightly cocktail and dessert, and high thread count Egyptian sheets. The only listed item we actually found was the shower. There was no tub or any of the other promised amenities. The front desk said those rooms never had tubs, that cocktails and dessert were no longer offered because the kitchen was gone, and that he couldn’t get us robes because he couldn’t access housekeeping. He gave us the manager’s card. The manager responded promptly when we raised it and reduced the room price, then got us the nightly cocktail and a robe. So some amenities were available once we complained. We’d chosen this hotel over others for a specific feature and paid more for the elevated room because it was advertised with that feature. It’s not acceptable to list selling points and then not provide them. Be careful when booking. This felt like bait and switch.

Parking was the main inconvenience. You have to pay for street parking or use a nearby garage, and it’s relatively expensive. The rest of the stay was very pleasant at this four-star hotel in downtown Chicago. Its modern, distinctive style, warm lobby, and complimentary hot chocolate made a nice impression, and the front desk staff were friendly and helpful. Even the elevator walls have a unique design. The room felt clean, cozy, and modern, with good equipment. The multifunction shower had strong water pressure and was very satisfying. Overall, I’d recommend the hotel.

The room had everything we needed for a comfortable stay, including a little Keurig, blackout curtains, and plenty of cabinet space for food. There’s no fridge or microwave, though there is a minibar. The Ontario Suite was gorgeous, roomy, and felt luxurious, with a lovely soaking tub and rainfall shower. No pool or hot tub, but the tub in the room was a treat. Housekeeping was great, and there were plenty of places to eat, shop, and sightsee within a decent walk. The photos matched what we got, and we had a marvelous stay.

We’ll definitely stay here again. The staff were so friendly, greeting us with a good morning and good evening, little courtesies you don’t hear much these days. Our room was clean and spacious, and the hotel is close to shopping and sightseeing. O’Tools, a wonderful pub right on the corner, had great food and drinks too.