Colorado Springs Marriott

The room was spotless, beautifully designed, and very comfortable, and the hotel felt calm, elegant, and welcoming. Aleena made check-in smooth and friendly. Pauline was always smiling and went out of her way to get the details right and offer helpful recommendations. Carina was just as caring and professional, and made me feel at home. Their service made the stay feel special from beginning to end. I’ll absolutely come back and recommend this hotel to friends and family.

The staff are what earned Colorado Springs Marriott these five stars for me. On my eight-night stay, housekeeping did a beautiful job every day. The front desk remembered my name and greeted me throughout the week, a personal touch I usually see at higher-end places like Ritz-Carlton or St. Regis. I’d read reviews calling the staff impolite, but that wasn’t my experience. The club lounge was well appointed and had a nice rotation of food through the week, along with daily staples like oatmeal, eggs, and potatoes. It isn’t huge, but the mountain view from the 9th floor is spectacular. The building is a little older, though the rooms are nicely updated and comfortable. I ran into a few minor annoyances: it took a while for hot water to come through on the higher floors in the morning, my refrigerator couldn’t be set warmer and froze everything, the lobby water dispenser broke so I refilled in the club lounge, and parking costs $12 a day even though the lot was mostly empty. One suggestion: QR code tipping options in the lounge and in the room for housekeeping would help a team that, in my experience, really deserves it. I’m a Lifetime Platinum Bonvoy member and have stayed at plenty of Marriott properties over the years, though I don’t often write reviews.

My family checked into the Marriott in Colorado Springs on Friday, and the front desk interaction set an awful tone for our stay. The employee, Aleena (A-L-E-E-N-A), was rude and argumentative while explaining check-in instead of greeting us politely. When I went to pay, she kept arguing about inserting my card into the slot and spoke to me as if I were being talked down to. It was embarrassing with my family there. She also kept looking at them in a way that felt judgmental and dismissive, making us uncomfortable and unwelcome from the start. We’re Hispanic, and the way she spoke to us and looked at us left me wondering honestly whether that played a part. No guest should feel that way just trying to check in. She said she’d “upgrade” our room, which made it seem like she knew she’d treated us poorly and was trying to make up for it. But upstairs, it was the exact room type we’d paid for, double beds and nothing different. That made the upgrade comment feel dishonest and confusing. The hotel may look like a four-star property, but based on this check-in, the service felt like one star. It ruined our Friday and the start of the stay. We’ve stayed in many hotels and have never been treated so poorly. If feeling respected and welcome at check-in matters to you, I’d strongly recommend avoiding this employee.

I’ve stayed here repeatedly, including nine nights on a business trip. Everyone on staff has been respectful and friendly, and the housekeeping was top-notch from what I could see. I heard there’s a new chef, and the dinners I tried were very good: short ribs, burgers, and chicken quesadillas. Jeff and Tracy at the bar went above and beyond.