TownePlace Suites by Marriott Columbus

The family trip was ruined, and getting help after the problems started was a dead end. I reported to management, including Justin, that the bedroom AC wasn’t working and that a framed artwork had fallen on my mother while she was sitting on the couch. There didn’t seem to be any wire securing it to the wall. We filled out paperwork about the picture, and Maintenance came by. The back suite AC had a strong mildew smell and blew little black pieces onto the white covers. Later I noticed something around my ankles, then the next day found what looked like a blood-filled bed bug on the bed. I picked it up with a tissue, it popped and blood came out. I took a photo and showed management. They moved me, but I was bitten in the next room too. The points offered didn’t even add up to a night anywhere. The place is old, outdated, has poor service, and yes, bugs. I won’t return or recommend it.

After nearly a three hour drive with three kids, we reached the hotel close to 11 p.m. for my son’s soccer tournament in Columbus, only to learn our reservation had been canceled. I had booked two months earlier and hadn’t received a call, email, or any other notice. We were exhausted and left without a place to stay in an unfamiliar city. No one apologized, tried to find us another arrangement, or made any effort to fix things then. This caused a lot of stress and hardship for my family. I’m extremely frustrated and disappointed with how the hotel handled it. I expect Marriott to respond promptly and offer a fair resolution, including compensation for the inconvenience and costs we faced.

Tykia at the front desk was warm and professional. She even checked that the items in my gift bag worked with my vegan dietary needs. Jennifer, the manager, was just as welcoming and professional. Really friendly staff.

The room smelled musty, the walls let through every sound, and the bathtub faucet didn’t work properly. The property feels dated and needs updates. I’d sent a detailed room request through the Bonvoy app well ahead of time and checked in on mobile early, but still got a handicapped room by the elevator, exactly what I’d asked to avoid. The response before arrival even mentioned the ice machine, though I’d requested a room away from it. The front desk agent didn’t acknowledge my Titanium Elite status, and service felt indifferent. A disappointing one night stay, especially compared with the attention I usually get as a loyal Bonvoy member.